The MicroAge Lab is developing a next-generation Microsoft Remote Desktop Services (RDS) infrastructure to broker access to new servers in the lab. This is a beta-quality service. These RDS components allow a user to work on Windows-based machines running on the lab's servers via a remote connection.
The quality of this service is not guaranteed and support is limited to best effort only when resources are available.
Launching RDS Resources from a Mac
These instructions are for Apple Mac users. Please instead see this page if you need instructions for connecting from a Windows-based PC.
To access RDS resources from a Mac, the Microsoft Remote Desktop 10 app needs to be installed.
1. Go to App Store.
2. Search for Microsoft Remote Desktop 10 in App Store.
3. Download, install and open the Microsoft Remote Desktop 10 on your Mac.
4. Go to the MicroAge Lab RDS web access site: https://rd.microagelab.arizona.edu
5. For the domain\user name, put catnet\<your NetID>. (For example, the username here is kherdekarh, so we put catnet\kherdekarh). Make sure to put backslash here (not a forward slash); otherwise it will not work! For password, put your NetID password. Click Sign in.
6. Now you will log into the Work Resources RemoteApp and Desktops page. On this page, you will be presented a list of remote machines that you are permitted to access. To begin working with one of them (in this example, we're trying to access the Lime - Office 2019 resource; your resource might have a different name), click on the resource to download the .RDP file to your machine.
7. After the file is successfully downloaded, click on it to launch. The file will automatically open with the Microsoft Remote Desktop app.
You can also find the file in your Downloads:
8. Input your catnet\<your NetID> and password again, same as step 5, then click OK. This will attempt the login process.
9. You may receive a notice asking you a path for mapping a local drive, for a convenient way to move files. We suggest you pick your home directory from your computer.
10. You may receive a prompt inspect and accept our server's certificate. You would click Accept to continue your connection attempt.
11. You are now connected and your RDS resource is available to use.
More information about our RDS resources
Some other things you should know about machines in our RDS system:
- Please remember this is a beta system; if you make a support request, you will receive it as it is available.
- Be sure to move your files out of the system if they are important to you. You may be able to use e-mail, copy/paste or a cloud service to accomplish this.
- When you're done using the machine, please Sign Out of the session. You can do this by hitting CTRL+ALT+END and Sign Out. Or by clicking on Start -> the hamburger menu in the upper left -> <Your Name> -> Sign out.
- We apply idle session limits to our machines. This is similar to a screen lock; when a user does not interact with the remote resource screen for a period of time (for example, 30 minutes), the connection will be terminated but the session itself will still be running on the remote computer. A user can log back in to the system to continue their work where they left off, so long as the session hasn't been disconnected for 12 or more hours.
- We apply disconnected session limits of 12 hours to 2 days, to allow for background patching and administrative activity to take place. This means that if you become disconnected from your session and don't reconnect within 12 hours, you will be logged out, and any work still running won't be saved!
If you have questions or feedback on this guide, or are having trouble with the MIS department's software license systems, remote desktop services, or other systems, please contact the MicroAge Lab via our Submit Support Request page. Please include as many details as you can, and provide screenshots if necessary. We generally respond to support requests within 1-2 business days.
If you experience technical issues with your computer, you may want to contact The 24/7 IT Support Center. The 24/7 provides computing support to University of Arizona students, faculty and staff. You can find their contact information on the 24/7 IT Support Center webpage.
If you do not know your NetID credentials, or are having trouble with the WebAuth system, please contact the 24/7 IT Support Center at 520-626-TECH.