Suzanne Van Hove

Lecturer in MIS

Areas of Expertise

  • Information systems
  • Service management
  • Digital transformation
  • International standards

Dr. Suzanne Van Hove has successfully blended an award-winning career in higher education with a passion for Service Management. As a Lead Author for VeriSM: A Service Management Approach for the Digital Age and VeriSM: Unwrapped and Applied, she continues to push the development of Service Management across the entire organization as well as advocating a hybrid approach to service delivery. She has published and/or collaborated on numerous articles, blogs and videos. Dr. Van Hove represents the United States within the International Standards community and is the Convenor for SC40 Working Group 2, Service Management – Information Technology. In 2013, Dr. Van Hove was presented with the itSMF USA Lifetime Achievement in Service Management award and in 2018, named as a Top 25 Thought Leader by HDI.

Honors and Awards

  • HDI Top 25 Thought Leaders in Technical Support and Service Management for 2018 (2019)                     
  • itSMF USA Lifetime Achievement Award (2013)                                                                                     
  • itSMF USA Industry Knowledge Contribution Award (2011)                                                                           
  • Professor of the Year – University of Louisville, School of Education (1997)                                            
  • Max Carmen Outstanding Teacher Nomination (Campus-wide) – Murray State University (1995) 


  • MIS 585