Internship Spotlight: Maria Sanchez, Graduate Hotels

March 15, 2022

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Maria Sanchez '22 (BSBA Business Management) is a hospitality intern at Graduate Hotels.

What was the process for getting this internship/job?

I talked to my Career Coach about my future plans and the industry that I wanted to work in after graduation. One day I got an email from her about this opportunity, and I applied right away. I went through three interviews and then I got an offer. I accepted it, and I have been working there for the past 9 months.

What type of projects do you work on?

I mostly work at the front desk, but there are times when I help in small projects like setting up amenities, help at the coffee shop, and help the administrative office respond to emails.

What is your favorite part of the experience?

My favorite part is spending time with my coworkers and learning new things every day. I love talking to people and listening to their stories.

What do you find most challenging?

The most challenging things about my job is talking to people who are upset about their experience in the hotel. Many times these people are angry and they are hard to calm down.

What are you learning?

I am learning a lot about people. I am learning that customer service is one of the most important, and most challenging things because at the end of the day, customers are what keep companies working. 

What advice do you have for other students looking for similar experiences?

To be confident. Confidence in yourself is what helps you make strong choices and help people easier. It is important to know what you are talking about and be sure about what you are saying.

How has Eller prepared you for this experience?

Eller has taught me how to communicate, and how to understand people a lot better. I am emotionally intelligent because of what I've learned and I even know how to listen and read people better.

Anything else you would like to share?

I am very grateful for this opportunity, and I would recommend it to anyone.