Brian Hilligoss

Selected Publications

• Larson, J.D., Lai, A., DePuccio, M., & Hilligoss, B. (2024). Managing Surges in Demand: A Grounded Theoretical Framework of Surge Management Capability. Medical Care Research and Review, 81(3), 245–258.
• Lai, A. Y., Larson, J. D., DePuccio, M., & Hilligoss, B. (2023). Starting from scratch: New work design to enact entrance screening during the COVID-19 pandemic. Health Care Management Review, 48(3), 260-273.
• Hilligoss, B., Tanenbaum, S.J., Paul, M., Ferrari, R.M., & Song, P.H. (2021). What makes health services usable? Insights from a qualitative study of caregivers of children with disabilities.  Health Care Management Review, 46(2), 111-122.
• Song, P.H., Xu, W.Y., Chisolm, D.J., Alexy, E.R., Ferrari, R.M., Hilligoss, B., Domino, M.E. (2019). How does being part of a pediatric ACO impact health services use for children with disabilities? Health Services Research, 54(5), 1007–1015.
• Hilligoss, B., Song, P.H., & McAlearney, A.S. (2019). Coping with interdependencies related to patient choice: Boundary-spanning at four accountable care organizations. Health Care Management Review, 44(2), 115-126.
• Walker, D.M., Hefner, J., Sova, L., Hilligoss, B., Song, P., & McAlearney, A.S. (2017). Implementing ACOs: Lessons from a qualitative analysis of four private-sector organizations.  Journal of Healthcare Management, 62(6), 419-431.
• McAlearney, A.S., Song, P.H., & Hilligoss, B. (2017). Private sector accountable care organization development: A qualitative study. American Journal of Managed Care, 23(3), 151-158.
• Hilligoss, B., Song, P.H., & McAlearney, A.S. (2017). Aligning for accountable care: Strategic practices for change in accountable care organizations. Health Care Management Review, 42(3), 192-202.
• Hefner, J.L., Hilligoss, B., Sieck, C., Walker, D.M., Sova, L., Song, P., McAlearney, A.S. (2016). Meaningful engagement of ACOs with communities: The new population health management. Medical Care, 54(11), 970–976.
• Vogus, T.J., & Hilligoss, B. (2016). The underappreciated role of habit in highly reliable healthcare. BMJ Quality & Safety, 25(3), 141-146.
• Hilligoss, B., Mansfield, J., Patterson, E., & Moffatt-Bruce, S. (2015). Collaborating—or “selling” patients? A conceptual framework for emergency department-to-inpatient handoff negotiations. The Joint Commission Journal on Quality and Patient Safety, 41(3), 134-143.
• Hilligoss, B. & Vogus, T.J. (2015). Navigating care transitions: A process model of how doctors overcome organizational barriers and create awareness. Medical Care Research and Review, 72(1) 25–48.
• Hilligoss, B., & Moffatt-Bruce, S.D. (2014). The limits of checklists: Handoff and narrative thinking. BMJ Quality & Safety, 23(7) 528-533.
• Hilligoss, B. (2014). Selling patients and other metaphors: A discourse analysis of the interpretive frames that shape emergency department admission handoffs. Social Science and Medicine. 102. 119-128.
• Hilligoss, B., & Zheng, K. (2013). Chart biopsy: An emerging medical practice enabled by electronic health records and its impacts on emergency department–inpatient admission handoffs. Journal of the American Medical Informatics Association, 20(2) 260-267.
• Hilligoss, B., & Cohen, M.D. (2013). The unappreciated challenges of between-unit handoffs: Negotiating and coordinating across boundaries. Annals of Emergency Medicine, 61(2) 155-160.
• Cohen, M.D., Hilligoss, B., & Amaral, A.C.K. (2012). Handoff is not a telegram: Understanding of the patient is co-constructed. Critical Care, 16(1), 303-309.
• Hilligoss, B., & Cohen, M.D. (2011). Hospital handoffs as multifunctional situated routines: Implications for researchers and administrators. Advances in Health Care Management, 11, 91-132.
• Cohen, M.D., & Hilligoss, P.B. (2009). The published literature on handoffs in hospitals: Deficiencies identified in an extensive review. Quality & Safety in Health Care, 19(6) 493-497.

Professional Associations

• Academy of Management
  • Health Care Management Division (Executive Committee Member 2018-2023)
  • Health Care Management Division (Academic-at-Large 2015-2017)
  • Managerial and Organizational Cognition Division
  • Organization and Management Theory Division

Editorial Board

• Associate Editor, Special Research Forum: Organizational Insights in Health Care, Academy of Management Discoveries: 2025-present.
• Editorial Board, Academy of Management Discoveries: 2020-present.
• Editorial Board, Health Care Management Review: 2016-2019

Awards and Honors

• MOC Denny Gioia Award for Best Qualitative Paper, Academy of Management, Managerial & Organizational Cognition Division, 2023
• MOC Best Symposium Award, Academy of Management, Managerial & Organizational Cognition Division, 2020
• Above and Beyond the Call of Duty (ABCD) Award, Academy of Management, Organization and Management Theory Division, 2019
• Outstanding Reviewer, Academy of Management, Health Care Management Division, 2023, 2022, 2019, 2018, 2016, 2015, 2014
• Excellence in Teaching Award. Ohio State University College of Public Health, 2016-2017
• Best Theory to Practice Paper. Academy of Management, Health Care Management Division, 2015
• Best Paper Selections, Human Factors and Organizational Issues, IMIA Yearbook of Medical Informatics, International Medical Informatics Association, 2014
• Outstanding Paper Based on a Dissertation. Academy of Management, Health Care Management Division, 2013