Associate Professor of Management and Organizations
Director, Center for Management Innovations in Healthcare
Peter and Nancy Salter Fellow in Healthcare Management
McClelland Hall 405NN
1130 E. Helen St.
P.O. Box 210108
Tucson, Arizona 85721-0108
Areas of Expertise
- Healthcare management
- Organizational routines
- Organizational change
- High-reliability organizations
PhD in Information, University of Michigan, 2011
MSIS in Information Science, University of North Carolina at Chapel Hill, 2001
BCA in Theatre, University of North Carolina at Charlotte, 1989
- Hilligoss, B., Tanenbaum, S.J., Paul, M., Ferrari, R.M., & Song, P.H. (in press). What makes health services usable? Insights from a qualitative study of caregivers of children with disabilities. Health Care Management Review.
- Hilligoss, B., Song, P.H., & McAlearney, A.S. Coping with interdependencies related to patient choice: Boundary-spanning at four accountable care organizations. Health Care Management Review, In press.
- Hilligoss, B., Song, P.H., & McAlearney, A.S. (2017). Aligning for accountable care: Strategic practices for change in accountable care organizations. Health Care Management Review, 42(3), 192-202.
- Hefner, J.L., Hilligoss, B., Sieck, C., Walker, D.M., Sova, L., Song, P., McAlearney, A.S. (2016). Meaningful engagement of ACOs with communities: The new population health management. Medical Care, 54(11), 970–976.
- Vogus, T.J., & Hilligoss, B. (2016). The underappreciated role of habit in highly reliable healthcare. BMJ Quality & Safety, 25(3), 141-146.
- Hilligoss, B., Mansfield, J., Patterson, E., & Moffatt-Bruce, S. (2015). Collaborating—or “selling” patients? A conceptual framework for emergency department-to-inpatient handoff negotiations. The Joint Commission Journal on Quality and Patient Safety, 41(3), 134-143.
- Hilligoss, B. & Vogus, T.J. (2015). Navigating care transitions: A process model of how doctors overcome organizational barriers and create awareness. Medical Care Research and Review, 72(1) 25–48.
- Hilligoss, B., & Moffatt-Bruce, S.D. (2014). The limits of checklists: Handoff and narrative thinking. BMJ Quality & Safety, 23(7) 528-533.
- Hilligoss, B. (2014). Selling patients and other metaphors: A discourse analysis of the interpretive frames that shape emergency department admission handoffs. Social Science and Medicine. 102. 119-128.
- Hilligoss, B., & Zheng, K. (2013). Chart biopsy: An emerging medical practice enabled by electronic health records and its impacts on emergency department–inpatient admission handoffs. Journal of the American Medical Informatics Association, 20(2) 260-267.
- Hilligoss, B., & Cohen, M.D. (2013). The unappreciated challenges of between-unit handoffs: Negotiating and coordinating across boundaries. Annals of Emergency Medicine, 61(2) 155-160.
- Cohen, M.D., Hilligoss, B., & Amaral, A.C.K. (2012). Handoff is not a telegram: Understanding of the patient is co-constructed. Critical Care, 16(1), 303-309.
- Hilligoss, B., & Cohen, M.D. (2011). Hospital handoffs as multifunctional situated routines: Implications for researchers and administrators. Advances in Health Care Management, 11, 91-132.
- Cohen, M.D., & Hilligoss, P.B. (2009). The published literature on handoffs in hospitals: Deficiencies identified in an extensive review. Quality & Safety in Health Care, 19(6) 493-497.
- Academy of Management
- Health Care Management Division (Executive Committee Member 2018-2023)
- Health Care Management Division (Academic-at-Large 2015-2017)
- Managerial and Organizational Cognition Division
- Organization and Management Theory Division
- Health Care Management Review
Awards and Honors
- Above and Beyond the Call of Duty (ABCD) Award, Academy of Management, Organization and Management Theory Division, 2019
- Outstanding Reviewer, Academy of Management, Health Care Management Division, 2018
- Excellence in Teaching Award. Ohio State University College of Public Health, 2016-2017
- Outstanding Reviewer, Academy of Management, Health Care Management Division, 2016, 2015, 2014
- Best Theory to Practice Paper. Academy of Management, Health Care Management Division, 2015
- Best Paper Selections, Human Factors and Organizational Issues, IMIA Yearbook of Medical Informatics, International Medical Informatics Association, 2014
- Outstanding Paper Based on a Dissertation. Academy of Management, Health Care Management Division, 2013