Susan Brown

Sue Brown joined the Eller College as an associate professor in 2005. Prior to that, she was on the faculty at Indiana University. She completed her PhD at the University of Minnesota and an MBA at Syracuse University. Prior to receiving her MBA, she worked as a programmer/analyst and IS manager in a hospital.

Her research interests include individual motivations for and consequences of IT use, mediated interactions, diffusion of misinformation, and research methods. She has received funding for her research from the National Science Foundation, and other public and private organizations. Her work has appeared in leading journals in information systems and management including MIS Quarterly, Information Systems Research, Organizational Behavior and Human Decision Processes, Communications of the ACM, Journal of Management Information Systems, and Journal of the Association for Information Systems. She has served as an Associate Editor at MIS Quarterly, Information Systems Research, Journal of the Association for Information Systems, and Decision Sciences and as a Senior Editor at MIS Quarterly and Information Systems Research. She is currently coeditor-in-chief of AIS Transactions on Replication Research.

She has been active in the information systems community, serving as a faculty mentor for numerous doctoral, junior faculty, and mid-career faculty consortia. She currently co-chairs the doctoral consortium at HICSS and served as co-chair of the 2022 AMCIS in Minneapolis. She has received awards for her teaching, research, and service activities. In 2016, she received the Sandra Slaughter Service award, in 2017 she was named a fellow of the AIS (Association for Information Systems), and in 2022 received a Woman of Impact Award at the University of Arizona. In 2024, she became the 14th Editor-in-Chief of MIS Quarterly.

Courses

• MIS 331 Data Management
• MIS 513 IT Governance and Value Creation
• MIS 585 Strategic Management of Information Systems
• MIS 611B Topics in Research Methodologies in Management Information Systems

Selected Publications in Refereed Journals

• Suntwal, S. and Brown, S.A., “Reference Aware Delexicalization (RAD) Framework: Theory Driven Artificial Intelligence Modeling for Domain Adaptation,” accepted at Information Systems Research, published online: 3/5/2026, https://doi.org/10.1287/isre.2023.0457.
• Terlizzi, M., Sanchez, O., Brandimarte, L., and Brown, S.A., “The Unexplored Consequences of Fear Appeal in Mobile Banking Privacy,” Information Technology & People (2026) 39 (3): 1280–1316. https://doi.org/10.1108/ITP-03-2024-0431
• Chan, F., Thong, J., Brown, S.A., and Venkatesh,V., “Design Characteristics and Service Experience with e-Government Services: A Public Value Perspective,” International Journal of Information Management, 2025, 80, 102834, https://doi.org/10.1016/j.ijinfomgt.2024.102834.
• Shao, Z., Benitez, J., Zhang, L., and Brown, S.A., “Uncovering the Structural Assurance Mechanisms in the Blockchain Technology-Enabled Online Healthcare Mutual Aid Platform,” Journal of the AIS, 2025, 26(1), 128-170, DOI: 10.17705/1jais.00901.
• Brown, S.A. and Sias, R., “The Fault in our Stars: Molecular Genetics and Technology Adoption,” MIS Quarterly, 2023, Vol. 47(2), pp. 483-510.
• Shao, Zhen; Zhang, Lin; Brown, Susan A.; and Zhao, Tuo, "Understanding Users’ Trust Transfer Mechanisms in a Blockchain-Enabled Platform: A Mixed Methods Study,” Decision Support Systems, 2022, Vol. 155, https://doi.org/10.1016/j.dss.2021.113716.
• Hoehle, H., Venkatesh, V., Brown S.A., Tepper, B., and Kude, T. “Customer Reactions to Compensation as a Data Breach Response: A Mixed Methods Investigation,” MIS Quarterly, 2022, Vol. 46(1), pp 299-340.
• Xie, J., Zhang, B., Brown, S.A., and Zeng, D. “Write Like a Pro or an Amateur? Effect of Medical Language Formality,” ACM Transactions on MIS, 2021, Vol. 12(3), article 24, pp. 1-25.  https://doi.org/10.1145/3458752
• Yin, J., Luo, J., and Brown, S.A. “Learning from Crowdsourced Multi-labeling: A Variational Bayesian Approach,” Information Systems Research, 2021, Vol. 32(3), pp. 752-773. https://doi.org/10.1287/isre.2021.1000
• Chan, F., Thong, J., Brown, S.A., and Venkatesh, V., “Service Design and Citizen Satisfaction with Electronic Public Services: A Multidimensional Perspective,” Public Administration Review, 2021, Vol. 81(5), pp. 874-894. DOI: 10.1111/puar.13308.
• Dang, Y., Zhang, Y., Brown, S.A., and Chen H., “Examining the Impacts of Mental Workload and Task Technology Fit on User Acceptance of the Social Media Search System,” Information Systems Frontiers, 2020, Vol. 22, pp. 697-718. https://doi.org/10.1007/s1079g-018-9879-y.
• Durcikova, A., Lee. A.S., and Brown, S.A. “Making Rigorous Research Relevant: Innovating Statistical Action Research,” MIS Quarterly, 2018, 42(1), pp. 241-263; DOI: 10.25300/MISQ/2018/14146.  
• Matook, S. and Brown, S.A., “Delineating Characteristics of IT Artifacts: A Systems Thinking Framework,” Information Systems Journal, 2017, Vol. 27(3), pp. 309-346. doi: 10.1111/isj.12108.
•  Goode, S., Hoehle, H., Venkatesh, V., and Brown, S.A., “Understanding User Compensation as a Data Breach Recovery Action: An Investigation of the Sony Playstation Network Breach,” MIS Quarterly, 2017, Vol. 41(3), pp. 703-727.
• Maruping, L., Bala, H., Venkatesh, V. and Brown, S.A. “Going Beyond Intention: Integrating behavioral Expectation into the Unified Theory of Acceptance and Use of Technology (UTAUT),” Journal of the American Society for Information Systems and Technology, 2017, Vol. 68(3), 623-637. doi:10.1002/asi.23699
• Brown, S.A., Fuller, R.M., and Thatcher, S.M.B. “Impression Formation and Durability in Mediated Communication,” Journal of the Association for Information Systems, 2016, Vol. 17(9), Article 1. 
• Venkatesh, V., Brown, S.A., and Sullivan, Y.W. "Guidelines for Conducting Mixed-methods Research: An Extension and Illustration," Journal of the Association for Information Systems, 2016, Vol. 17(7) Article 2. Available at: http://aisel.aisnet.org/jais/vol17/iss7/2

Professional Associations

• AIS
• INFORMS
• Academy of Management

Honors and Awards

• Eller Dean’s Service Award, 2024
• ISCAP (Information Systems & Computing Academic Professionals) Distinguished Educator of the Year Award, 2023
• Woman of Impact Award, Inaugural Class, University of Arizona, 2022
• AIS Distinguished Member, Cum Laude, 2022
• AIS Challenge Award, 2020
• Association of Information Systems (AIS) Fellow Award, 2017
• AIS Sandra Slaughter Service Award, 2016
• Emerald Citation of Excellence Award, 2016 (for Venkatesh, Brown, and Bala, 2013)
• Best paper award, AMCIS 2015
• Eller Dean’s Undergraduate Teaching Excellence Award, 2011

Book

• Venkatesh, V., Brown, S.A., and Sullivan, Y. Conducting Mixed-Methods Research: From Classical Social Sciences to the Age of Big Data and Analytics, Virginia Tech Publishing, 2023. https://publishing.vt.edu/books/m/10.21061/conducting-mixed-methods-research