Susan Brown

Stevie Eller Professor
MIS Department Head
Susan Brown

McClelland Hall 430Q
1130 E. Helen St.  
P.O. Box 210108 
Tucson, Arizona 85721-0108


Areas of Expertise

Computer-supported communication
Implementation, adoption and diffusion of information technology
Knowledge-based systems and knowledge management

Sue Brown joined the Eller College of Management as associate professor in 2005 after teaching at Indiana University for nine years. She was appointed head of the Department of Management Information Systems in 2017. She earned her PhD in Management Information Systems from the University of Minnesota in 1997. Her primary research interests focus on the adoption and diffusion of information technology by organizations and individuals, including the overall process of finding, evaluating, implementing and using information technology. She is also interested in how people use communication technologies in organizations and educational settings and how theories of traditional communication translate into the electronic environment. In 2017, she was given the Association of Information Systems (AIS) Fellow Award.


  • MIS 331 Data Management
  • MIS 513 Business Foundations for IT
  • MIS 585 Strategic Management of Information Systems
  • MIS 611B Topics in Research Methodologies in Management Information Systems

Selected Publications in Refereed Journals

  • Hoehle, H., Venkatesh, V., Kude, T., Brown S.A., and Tepper, B. “Customer Reactions to Compensation as a Data Breach Response: A Mixed Methods Investigation,” conditionally accepted at MIS Quarterly.

  • Dang, Y., Zhang, Y., Brown, S.A., and Chen H., “Examining the Impacts of Mental Workload and Task Technology Fit on User Acceptance of the Social Media Search System,” accepted at Information Systems Frontiers. Published first online 08 September 2018

  • Dennis, A.R., Valacich, J.S., and Brown, S.A., “A Comment on “Is Information Systems a Science?” Communications of the AIS, 2018, Vol. 43, Article 14. DOI: 10.17705/1CAIS.04314

  • Durcikova, A., Lee. A.S., and Brown, S.A. “Making Rigorous Research Relevant: Innovating Statistical Action Research,” MIS Quarterly, 2018, 42(1), pp. 241-263; DOI: 10.25300/MISQ/2018/14146.

  • Zhang, G., Dang, Y., Brown, S.A., and Chen, H. Investigating the Impacts of Avatar Gender, Avatar Age, and Region Theme on Avatar Physical Activity in the Virtual World,” Computers in Human Behavior, 2017, Vol. 68, pp. 378-387.

  • Matook, S. and Brown, S.A., “Delineating Characteristics of IT Artifacts: A Systems Thinking Framework,” Information Systems Journal, 2017, Vol. 27(3), pp. 309-346.
    doi: 10.1111/isj.12108.

  • Goode, S., Hoehle, H., Venkatesh, V., and Brown, S.A., “Understanding User Compensation as a Data Breach Recovery Action: An Investigation of the Sony Playstation Network Breach,” MIS Quarterly, 2017, Vol. 41(3), pp. 703-727.

  • Maruping, L., Bala, H., Venkatesh, V. and Brown, S.A. “Going Beyond Intention: Integrating behavioral Expectation into the Unified Theory of Acceptance and Use of Technology (UTAUT),” Journal of the American Society for Information Systems and Technology, 2017, Vol. 68(3), 623-637. doi:10.1002/asi.23699

  • Brown, S.A., Fuller, R.M., and Thatcher, S.M.B. “Impression Formation and Durability in Mediated Communication,” Journal of the Association for Information Systems, 2016, Vol. 17(9), Article 1.

  • Fuller, Robert M., Vician, M., and Brown, S.A., “Longitudinal Effects of Computer-Mediated Communication Anxiety on Interaction in Virtual Teams,” IEEE Transactions on Professional Communication, 2016, Vol. 59 (3), pp. 166-185. *Rudolph J. Joenk, Jr. Award for Best Paper in the IEEE Transactions on Professional Communication

  • Venkatesh, V., Brown, S.A., and Sullivan, Y.W. "Guidelines for Conducting Mixed-methods Research: An Extension and Illustration," Journal of the Association for Information Systems, 2016, Vol. 17(7) Article 2. Available at:

  • Brown, S.A., Massey, A.P., and Ward, K. “Handle Mergers and Acquisitions with Care: The Fragile Nature of the User IT-Service Provider Relationship,” European Journal of Information Systems, 2016, Vol. 25(2), pp. 170-186. First published online: 04 AUG 2015| DOI: 10.1057/ejis.2105.10.

  • Brown, S.A., Venkatesh, V., and Hoehle, H. “Technology Adoption Decisions in the Household: A Seven Model Comparison,” Journal of the American Society for Information Systems and Technology, 2015, Vol. 66, No. 9, pp. 1933-1949. First published online: 2 DEC 2014 | DOI: 10.1002/asi.23305

  • Giboney, J., Brown, S.A., Lowry, P. and Nunamaker J., “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Decision Support Systems, 2015, Vol. 72, pp. 1-10. First published online: 20 FEB 2015| DOI: 10.1016/j.dss.2015.02.005

  • Matook, S., Brown, S.A., and Rolf, J. “Will She or Won’t She? Recommendation Acceptance in Online Social Networks,” European Journal of Information Systems. 2014. Vol. 24, No. 1, pp. 76-92. doi:10.1057/ejis.2013.28; published online October 15, 2013.

  • Brown, S.A., Venkatesh, V. and Goyal, S. “Expectation Confirmation: A Test of Six Competing Models,” MIS Quarterly, Vol. 38, No. 3, 2014, pp. 729-756.

  • Dang, Y., Zhang, Y., Hu, P.J-W., Brown, S.A., Ku, Y., Wang, H. and Chen, H. “An Integrated Framework for Analyzing Multilingual Content in Web 2.0 Social Media,” Decision Support Systems, Vol. 61, May 2014, pp. 126-135.

  • Brown, S.A., Dennis, A.R., Burley, D., and Arling, P. “Knowledge Sharing and Digital Network Avoidance: The Role of Knowledge Type and Social Network Size in Bypassing the Digital Network,” Journal of the American Society for Information Systems and Technology. 2013, Vol. 64, No. 10, pp. 2013-2023. Article first published online: 10 JUL 2013 | DOI: 10.1002/asi.22888

  • Carl, K., S. Brown, M. Dror, A. Durcikova, Bicycle Tours: Perceived Exertion of a Daily Path, Journal of Quantitative Analysis in Sports, Vol. 9, No. 2, 2013, 203-216.

  • Venkatesh, V., Brown, S.A., and Bala, H. “Bridging the Qualitative-Quantitative Divide: Guidelines for Mixed-Method Research,” MIS Quarterly, 2013. Vol. 37, No. 1, pp. 21-54. *Emerald Citation of Excellence Award, 2016.

Conference Proceedings

  • Suntwal, S., Brown, S.A., and Patton, M. “How does Information Spread? An Exploratory Study of True and Fake News,” Proceedings of the Hawaiian International Conference on Information Systems (HICSS 2020). *best paper nominee

  • Moraes, H.. Sanchez, O.P., Brown, S.A., and Zhang, B. “Trust and Distrust in Big Data Recommendation Agents”, Proceedings of the International Conference on Information Systems (ICIS 2019).

  • Tourinho, A., Sanchez, O., and Brown, S.A., “Measuring the organizational analytical competence: Development of a scale,” Proceedings of the 27th European Conference on Information Systems (ECIS 2019).

  • Terlizzi, M., Brandimarte, L., Brown, S.A., and Sanchez, O.P., “Privacy concerns and protection motivation theory in the context of mobile banking,” Proceedings of the 27th European Conference on Information Systems (ECIS 2019).

  • Thatcher, Sherry B., Wilson, David W., and Brown, Susan A., “(Virtual) Identity Communication: Motivations and Contextual Factors,” Proceedings of the 50th Hawaii International Conference on System Sciences, Big Island, HI, 2017.

  • Brown, Susan A., Thatcher, Sherry B., and Wilson, David W., “Measurement and outcomes of identity communication in virtual teams” Proceedings of the 49th Hawaii International Conference on System Sciences, Kauai, HI, 2016.

  • Tomaselli, F.C., Sanchez, O. and Brown, S.A., “How to Engage Users through Gamification: The Prevalent Effects of Playing and Mastering over Competing,” published in the Proceedings of the International Conference on Information Systems, Fort Worth, TX, 2015, IT Implementation Paper 10.

  • Wilson, D., Brown, S.A., Thatcher, S.M.B, and Harris, S., “Identity Communication in Virtual Teams: Insights from Interviews with Working Professionals,” Proceedings of the Americas Conference on Information Systems, Puerto Rico, 2015. Virtual Communities and Collaboration Paper 5. AMCIS 2015 ISBN: 978-0-9966831-0-4. *Best paper award.

  • Wilson, D.W., Brown, S.A. and Thatcher, S.M., "Examining Predictors and Outcomes of Identity Communication in Virtual Teams" (2015). ECIS 2015 Research-in-Progress Papers. Paper 20. ISBN 978-3-00-050284-2;

  • Wilson, D., Thatcher, S., and Brown, S.A., “Media Capabilities that Support Identity Communication in Virtual Teams,” Proceedings of the 48th Hawaiian International Conference on Systems Sciences (HICSS), January 2015, 702-711. ISBN: 978-1-4799-7367-5.

Professional Associations

  • AIS

Honors and Awards

  • Association of Information Systems (AIS) Fellow Award, 2017

  • AIS Sandra Slaughter Service Award, 2016

  • Emerald Citation of Excellence Award, 2016 (for Venkatesh, Brown, and Bala, 2013)

  • Best paper award, AMCIS 2015

  • Eller Dean’s Undergraduate Teaching Excellence Award, 2011


  • PhD, University of Minnesota, 1997