Susan Brown

APS Professor of MIS

MIS Department Head

Susan Brown

McClelland Hall 430Q
1130 E. Helen St.  
P.O. Box 210108 
Tucson, Arizona 85721-0108

Areas of Expertise

  • Implementation, adoption, and diffusion of information technology
  • Computer-supported communication
  • Knowledge-based systems and knowledge management
  • E-learning


PhD, University of Minnesota, 1997

Sue Brown joined the Eller College of Management as associate professor in 2005 after teaching at Indiana University for nine years. She was appointed head of the Department of Management Information Systems in 2017. She earned her PhD in Management Information Systems from the University of Minnesota in 1997. Her primary research interests focus on the adoption and diffusion of information technology by organizations and individuals, including the overall process of finding, evaluating, implementing and using information technology. She is also interested in how people use communication technologies in organizations and educational settings, and how theories of traditional communication translate into the electronic environment. In 2018, she was given the Association of Information Systems (AIS) Fellow Award.


  • MIS 331 Data Management
  • MIS 513 Business Foundations for IT
  • MIS 585 Strategic Management of Information Systems
  • MIS 611B Topics in Research Methodologies in Management Information Systems

Selected Publications in Refereed Journals

  • Goode, S., Hoehle, H., Venkatesh, V., and Brown, S.A., “Understanding User Compensation as a Data Breach Recovery Action: An Investigation of the Sony Playstation Network Breach,” forthcoming at MIS Quarterly. 

  • Durcikova, A., Lee. A.S., and Brown, S.A. “Making Rigorous Research Relevant: Innovating Statistical Action Research,” conditionally accepted at MIS Quarterly.  

  • Zhang, G., Dang, Y., Brown, S.A., and Chen, H. Investigating the Impacts of Avatar Gender, Avatar Age, and Region Theme on Avatar Physical Activity in the Virtual World,” accepted at Computers in Human Behavior. 

  • Matook, S. and Brown, S.A., “Delineating Characteristics of IT Artifacts: A Systems Thinking Framework,” accepted at Information Systems Journal. doi: 10.1111/isj.12108

  • Brown, S.A., Fuller, R.M., and Thatcher, S.M.B. “Impression Formation and Durability in Mediated Communication,” Journal of the Association for Information Systems, 2016, Vol. 17(9), Article

  • Venkatesh, Viswanath; Brown, Sue A., and Sullivan, Yulia W. "Guidelines for Conducting Mixed-methods Research: An Extension and Illustration," Journal of the Association for Information Systems, 2016, Vol. 17(7) Article 2.

  • Brown, S.A., Massey, A.P., and Ward, K. “Handle Mergers and Acquisitions with Care: The Fragile Nature of the User IT-Service Provider Relationship,” European Journal of Information Systems, 2016, Vol. 25(2), pp. 170-186. First published online: 04 AUG 2015| DOI: 10.1057/ejis.2105.10. 

  • Brown, S.A., Venkatesh, V., and Hoehle, H. “Technology Adoption Decisions in the Household: A Seven Model Comparison,” Journal of the American Society for Information Systems and Technology, 2015, Vol. 66, No. 9, pp. 1933-1949. First published online: 2 DEC 2014 | DOI: 10.1002/asi.23305 

  • Giboney, J., Brown, S.A., Lowry, P. and Nunamaker J., “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Decision Support Systems, 2015, Vol. 72, pp. 1-10. First published online: 20 FEB 2015| DOI: 10.1016/j.dss.2015.02.005

  • Matook, S., Brown, S.A., and Rolf, J. “Will She or Won’t She? Recommendation Acceptance in Online Social Networks,” European Journal of Information Systems. 2014. Vol. 24, No. 1, pp. 76-92. doi:10.1057/ejis.2013.28; published online October 15, 2013. 

  • Brown, S.A., Venkatesh, V. and Goyal, S. “Expectation Confirmation: A Test of Six Competing Models,” MIS Quarterly, Vol. 38, No. 3, 2014, pp. 729-756. 

  • Dang, Y., Zhang, Y., Hu, P.J-W., Brown, S.A., Ku, Y., Wang, H. and Chen, H. “An Integrated Framework for Analyzing Multilingual Content in Web 2.0 Social Media,” Decision Support Systems, Vol. 61, May 2014, pp. 126-135

  • Brown, S.A., Dennis, A.R., Burley, D., and Arling, P. “Knowledge Sharing and Digital Network Avoidance:  The Role of Knowledge Type and Social Network Size in Bypassing the Digital Network,” Journal of the American Society for Information Systems and Technology. 2013, Vol. 64, No. 10, pp. 2013-2023. Article first published online: 10 JUL 2013 | DOI: 10.1002/asi.22888 

  • Venkatesh, V., Brown, S.A., and Bala, H. “Bridging the Qualitative-Quantitative Divide: Guidelines for Mixed-Method Research,” MIS Quarterly, 2013. Vol. 37, No. 1, pp. 21-54. *Emerald Citation of Excellence Award, 2016. 

  • Brown, S.A., Venkatesh, V. and Goyal, S. “Expectation Confirmation in Technology Use,” Information Systems Research, Vol. 23, No. 2, June 2012, 474-487. 

  • Dang, Y., Zhang, Y., Chen, H., Brown, S.A., Hu, P. J-H, and Nunamaker, J. “Theory-Informed Design and Evaluation of an Advanced Search and Knowledge Mapping System in Nanotechnology,” Journal of MIS, Vol. 28, No. 4, Spring 2012, 99-128. 

  • Thatcher, S.M.B., Brown, S.A., and Jenkins, J.L. “E-Collaboration Media Use and Diversity Perceptions: An Evolutionary Perspective of Virtual Organizations,” International Journal of e-Collaboration, Vol. 8, No. 2, 2012, 28-46. 

  • Chen, Y., Brown, S.A., Hu, P., King, C.-C., and Chen, H., “Managing Emerging Infectious Diseases with Information Systems: Reconceptualizing Outbreak Management through the Lens of Loose Coupling,” Information Systems Research, Vol. 22, No. 3, September 2011, pp. 447-468.

Conference Proceedings

  • Thatcher, Sherry B., Wilson, David W., and Brown, Susan A., “(Virtual) Identity Communication: Motivations and Contextual Factors,” Proceedings of the 50th Hawaii International Conference on System Sciences, Big Island, HI, 2017. 

  • Brown, Susan A., Thatcher, Sherry B., and Wilson, David W., “Measurement and outcomes of identity communication in virtual teams” Proceedings of the 49th Hawaii International Conference on System Sciences, Kauai, HI, 2016. 

  • Tomaselli, F.C., Sanchez, O. and Brown, S.A., “How to Engage Users through Gamification: The Prevalent Effects of Playing and Mastering over Competing,” published in the Proceedings of the International Conference on Information Systems, Fort Worth, TX, 2015, IT Implementation Paper 10. 

  • Wilson, D., Brown, S.A., Thatcher, S.M.B, and Harris, S., “Identity Communication in Virtual Teams: Insights from Interviews with Working Professionals,” Proceedings of the Americas Conference on Information Systems, Puerto Rico, 2015. Virtual Communities and Collaboration Paper 5. AMCIS 2015 ISBN: 978-0-9966831-0-4. *Best paper award

  • Wilson, D.W., Brown, S.A. and Thatcher, S.M., "Examining Predictors and Outcomes of Identity Communication in Virtual Teams" (2015). ECIS 2015 Research-in-Progress Papers. Paper 20. ISBN 978-3-00-050284-2; 

  • Wilson, D., Thatcher, S., and Brown, S.A., “Media Capabilities that Support Identity Communication in Virtual Teams,” Proceedings of the 48th Hawaiian International Conference on Systems Sciences (HICSS), January 2015, 702-711. ISBN: 978-1-4799-7367-5. 

  • Chen, Y. and Brown, S.A., “The Structuration of Task-oriented Communication in Innovative Virtual Teams,” Proceedings of the International Conference for Information Systems, Orlando, December 2012. 

  • Zhang, Y., Dang, Y., Brown, S.A., and Chen, H., “Understanding Avatar Sentiments using Verbal and Non-verbal Cues,” (July 29, 2012). AMCIS 2012 Proceedings. Paper 7. 

  • Hoehle, H., Venkatesh, V. and Brown, S.A., “Understanding Technology Adoption In the Household Context: A Comparison Of Seven Research Models,” proceedings of the European Conference on Information Systems, Barcelona, Spain, June 2012.

  • Giboney, J., Brown, S.A., and Nunamaker, J. F., “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Proceedings of the 45th Hawaiian International Conference on System Sciences, January 2012.

Professional Associations

  • AIS

Honors and Awards

  • AIS Sandra Slaughter Service Award, 2016

  • Emerald Citation of Excellence Award, 2016 (for Venkatesh, Brown, and Bala, 2013)

  • Best paper award, AMCIS 2015

  • Eller Dean’s Undergraduate Teaching Excellence Award, 2011