Susan Brown

Sue Brown joined the Eller College as an associate professor in 2005. Prior to that, she was on the faculty at Indiana University. She completed her PhD at the University of Minnesota and an MBA at Syracuse University. Prior to receiving her MBA, she worked as a programmer/analyst and IS manager in a hospital.

Her research interests include individual motivations for and consequences of IT use, mediated interactions, diffusion of misinformation, and research methods. She has received funding for her research from the National Science Foundation, and other public and private organizations. Her work has appeared in leading journals in information systems and management including MIS Quarterly, Information Systems Research, Organizational Behavior and Human Decision Processes, Communications of the ACM, Journal of Management Information Systems, and Journal of the Association for Information Systems. She has served as an Associate Editor at MIS Quarterly, Information Systems Research, Journal of the Association for Information Systems, and Decision Sciences and as a Senior Editor at MIS Quarterly and Information Systems Research. She is currently coeditor-in-chief of AIS Transactions on Replication Research.

She has been active in the information systems community, serving as a faculty mentor for numerous doctoral, junior faculty, and mid-career faculty consortia. She currently co-chairs the doctoral consortium at HICSS and served as co-chair of the 2022 AMCIS in Minneapolis. She has received awards for her teaching, research, and service activities. In 2016, she received the Sandra Slaughter Service award, in 2017 she was named a fellow of the AIS (Association for Information Systems), and in 2022 received a Woman of Impact Award at the University of Arizona. In 2024, she became the 14th Editor-in-Chief of MIS Quarterly.

Courses

• MIS 331 Data Management
• MIS 513 Business Foundations for IT
• MIS 585 Strategic Management of Information Systems
• MIS 611B Topics in Research Methodologies in Management Information Systems

Selected Publications in Refereed Journals

• Brown, S.A. and Sias, R., “The Fault in our Stars: Molecular Genetics and Technology Adoption,” MIS Quarterly, 2023, Vol. 47(2), pp. 483-510.
• Shao, Zhen; Zhang, Lin; Brown, Susan A.; and Zhao, Tuo, "Understanding Users’ Trust Transfer Mechanisms in a Blockchain-Enabled Platform: A Mixed Methods Study,” Decision Support Systems, 2022, Vol. 155, https://doi.org/10.1016/j.dss.2021.113716.
• Hoehle, H., Venkatesh, V., Brown S.A., Tepper, B., and Kude, T. “Customer Reactions to Compensation as a Data Breach Response: A Mixed Methods Investigation,” MIS Quarterly, 2022, Vol. 46(1), pp 299-340.
• Xie, J., Zhang, B., Brown, S.A., and Zeng, D. “Write Like a Pro or an Amateur? Effect of Medical Language Formality,” ACM Transactions on MIS, 2021, Vol. 12(3), article 24, pp. 1-25.  https://doi.org/10.1145/3458752
• Yin, J., Luo, J., and Brown, S.A. “Learning from Crowdsourced Multi-labeling: A Variational Bayesian Approach,” Information Systems Research, 2021, Vol. 32(3), pp. 752-773.
• Chan, F., Thong, J., Brown, S.A., and Venkatesh, V., “Service Design and Citizen Satisfaction with Electronic Public Services: A Multidimensional Perspective,” Public Administration Review, 2021, Vol. 81(5), pp. 874-894. DOI: 10.1111/puar.13308.
• Dang, Y., Zhang, Y., Brown, S.A., and Chen H., “Examining the Impacts of Mental Workload and Task Technology Fit on User Acceptance of the Social Media Search System,” Information Systems Frontiers, 2020, Vol. 22, pp. 697-718.
• Dennis, A.R., Valacich, J.S., and Brown, S.A., “A Comment on “Is Information Systems a Science?” Communications of the AIS, 2018, Vol. 43, Article 14. DOI: 10.17705/1CAIS.04314
• Durcikova, A., Lee. A.S., and Brown, S.A. “Making Rigorous Research Relevant: Innovating Statistical Action Research,” MIS Quarterly, 2018, 42(1), pp. 241-263; DOI: 10.25300/MISQ/2018/14146.
• Zhang, G., Dang, Y., Brown, S.A., and Chen, H. Investigating the Impacts of Avatar Gender, Avatar Age, and Region Theme on Avatar Physical Activity in the Virtual World,” Computers in Human Behavior, 2017, Vol. 68, pp. 378-387.
• Matook, S. and Brown, S.A., “Delineating Characteristics of IT Artifacts: A Systems Thinking Framework,” Information Systems Journal, 2017, Vol. 27(3), pp. 309-346.
  doi: 10.1111/isj.12108.
• Goode, S., Hoehle, H., Venkatesh, V., and Brown, S.A., “Understanding User Compensation as a Data Breach Recovery Action: An Investigation of the Sony Playstation Network Breach,” MIS Quarterly, 2017, Vol. 41(3), pp. 703-727.
• Maruping, L., Bala, H., Venkatesh, V. and Brown, S.A. “Going Beyond Intention: Integrating behavioral Expectation into the Unified Theory of Acceptance and Use of Technology (UTAUT),” Journal of the American Society for Information Systems and Technology, 2017, Vol. 68(3), 623-637. doi:10.1002/asi.23699
• Brown, S.A., Fuller, R.M., and Thatcher, S.M.B. “Impression Formation and Durability in Mediated Communication,” Journal of the Association for Information Systems, 2016, Vol. 17(9), Article 1.
• Fuller, Robert M., Vician, M., and Brown, S.A., “Longitudinal Effects of Computer-Mediated Communication Anxiety on Interaction in Virtual Teams,” IEEE Transactions on Professional Communication, 2016, Vol. 59 (3), pp. 166-185. *Rudolph J. Joenk, Jr. Award for Best Paper in the IEEE Transactions on Professional Communication
• Venkatesh, V., Brown, S.A., and Sullivan, Y.W. "Guidelines for Conducting Mixed-methods Research: An Extension and Illustration," Journal of the Association for Information Systems, 2016, Vol. 17(7) Article 2. Available at: http://aisel.aisnet.org/jais/vol17/iss7/2
• Brown, S.A., Massey, A.P., and Ward, K. “Handle Mergers and Acquisitions with Care: The Fragile Nature of the User IT-Service Provider Relationship,” European Journal of Information Systems, 2016, Vol. 25(2), pp. 170-186. First published online: 04 AUG 2015| DOI: 10.1057/ejis.2105.10.
• Brown, S.A., Venkatesh, V., and Hoehle, H. “Technology Adoption Decisions in the Household: A Seven Model Comparison,” Journal of the American Society for Information Systems and Technology, 2015, Vol. 66, No. 9, pp. 1933-1949. First published online: 2 DEC 2014 | DOI: 10.1002/asi.23305
• Giboney, J., Brown, S.A., Lowry, P. and Nunamaker J., “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Decision Support Systems, 2015, Vol. 72, pp. 1-10. First published online: 20 FEB 2015| DOI: 10.1016/j.dss.2015.02.005
• Matook, S., Brown, S.A., and Rolf, J. “Will She or Won’t She? Recommendation Acceptance in Online Social Networks,” European Journal of Information Systems. 2014. Vol. 24, No. 1, pp. 76-92. doi:10.1057/ejis.2013.28; published online October 15, 2013.
• Brown, S.A., Venkatesh, V. and Goyal, S. “Expectation Confirmation: A Test of Six Competing Models,” MIS Quarterly, Vol. 38, No. 3, 2014, pp. 729-756.
• Dang, Y., Zhang, Y., Hu, P.J-W., Brown, S.A., Ku, Y., Wang, H. and Chen, H. “An Integrated Framework for Analyzing Multilingual Content in Web 2.0 Social Media,” Decision Support Systems, Vol. 61, May 2014, pp. 126-135.
• Brown, S.A., Dennis, A.R., Burley, D., and Arling, P. “Knowledge Sharing and Digital Network Avoidance: The Role of Knowledge Type and Social Network Size in Bypassing the Digital Network,” Journal of the American Society for Information Systems and Technology. 2013, Vol. 64, No. 10, pp. 2013-2023. Article first published online: 10 JUL 2013 | DOI: 10.1002/asi.22888
• Carl, K., S. Brown, M. Dror, A. Durcikova, Bicycle Tours: Perceived Exertion of a Daily Path, Journal of Quantitative Analysis in Sports, Vol. 9, No. 2, 2013, 203-216.
• Venkatesh, V., Brown, S.A., and Bala, H. “Bridging the Qualitative-Quantitative Divide: Guidelines for Mixed-Method Research,” MIS Quarterly, 2013. Vol. 37, No. 1, pp. 21-54. *Emerald Citation of Excellence Award, 2016.

Conference Proceedings

• Suntwal, S., Brown, S.A., and Patton, M. “How does Information Spread? An Exploratory Study of True and Fake News,” Proceedings of the Hawaiian International Conference on Information Systems (HICSS 2020). *best paper nominee
• Moraes, H.. Sanchez, O.P., Brown, S.A., and Zhang, B. “Trust and Distrust in Big Data Recommendation Agents”, Proceedings of the International Conference on Information Systems (ICIS 2019).
• Tourinho, A., Sanchez, O., and Brown, S.A., “Measuring the organizational analytical competence: Development of a scale,” Proceedings of the 27th European Conference on Information Systems (ECIS 2019).
• Terlizzi, M., Brandimarte, L., Brown, S.A., and Sanchez, O.P., “Privacy concerns and protection motivation theory in the context of mobile banking,” Proceedings of the 27th European Conference on Information Systems (ECIS 2019).
• Thatcher, Sherry B., Wilson, David W., and Brown, Susan A., “(Virtual) Identity Communication: Motivations and Contextual Factors,” Proceedings of the 50th Hawaii International Conference on System Sciences, Big Island, HI, 2017.
• Brown, Susan A., Thatcher, Sherry B., and Wilson, David W., “Measurement and outcomes of identity communication in virtual teams” Proceedings of the 49th Hawaii International Conference on System Sciences, Kauai, HI, 2016.
• Tomaselli, F.C., Sanchez, O. and Brown, S.A., “How to Engage Users through Gamification: The Prevalent Effects of Playing and Mastering over Competing,” published in the Proceedings of the International Conference on Information Systems, Fort Worth, TX, 2015, IT Implementation Paper 10.
• Wilson, D., Brown, S.A., Thatcher, S.M.B, and Harris, S., “Identity Communication in Virtual Teams: Insights from Interviews with Working Professionals,” Proceedings of the Americas Conference on Information Systems, Puerto Rico, 2015. Virtual Communities and Collaboration Paper 5. AMCIS 2015 ISBN: 978-0-9966831-0-4. *Best paper award.
• Wilson, D.W., Brown, S.A. and Thatcher, S.M., "Examining Predictors and Outcomes of Identity Communication in Virtual Teams" (2015). ECIS 2015 Research-in-Progress Papers. Paper 20. ISBN 978-3-00-050284-2; http://aisel.aisnet.org/ecis2015_rip/20
• Wilson, D., Thatcher, S., and Brown, S.A., “Media Capabilities that Support Identity Communication in Virtual Teams,” Proceedings of the 48th Hawaiian International Conference on Systems Sciences (HICSS), January 2015, 702-711. ISBN: 978-1-4799-7367-5. http://doi.ieeecomputersociety.org/10.1109/HICSS.2015.90

Professional Associations

• AIS
• INFORMS

Honors and Awards

• Eller Dean’s Service Award, 2024
• ISCAP (Information Systems & Computing Academic Professionals) Distinguished Educator of the Year Award, 2023
• Woman of Impact Award, Inaugural Class, University of Arizona, 2022
• AIS Distinguished Member, Cum Laude, 2022
• AIS Challenge Award, 2020
• Association of Information Systems (AIS) Fellow Award, 2017
• AIS Sandra Slaughter Service Award, 2016
• Emerald Citation of Excellence Award, 2016 (for Venkatesh, Brown, and Bala, 2013)
• Best paper award, AMCIS 2015
• Eller Dean’s Undergraduate Teaching Excellence Award, 2011