Susan Brown

APS Professor of MIS

MIS Department Head

Susan Brown

McClelland Hall 430Q
1130 E. Helen St.  
P.O. Box 210108 
Tucson, Arizona 85721-0108

Areas of Expertise

  • Implementation, adoption and diffusion of information technology
  • Computer-supported communication
  • Knowledge-based systems and knowledge management
  • E-learning


PhD, University of Minnesota, 1997

Sue Brown joined the Eller College of Management as associate professor in 2005 after teaching at Indiana University for nine years. She was appointed head of the Department of Management Information Systems in 2017. She earned her PhD in Management Information Systems from the University of Minnesota in 1997. Her primary research interests focus on the adoption and diffusion of information technology by organizations and individuals, including the overall process of finding, evaluating, implementing and using information technology. She is also interested in how people use communication technologies in organizations and educational settings, and how theories of traditional communication translate into the electronic environment. In 2018, she was given the Association of Information Systems (AIS) Fellow Award.


  • MIS 331 Data Management
  • MIS 513 Business Foundations for IT
  • MIS 585 Strategic Management of Information Systems
  • MIS 611B Topics in Research Methodologies in Management Information Systems

Selected Publications in Refereed Journals

  • “Understanding User Compensation as a Data Breach Recovery Action: An Investigation of the Sony Playstation Network Breach,” forthcoming at MIS Quarterly (with S. Goode, H. Hoehle and V. Venkatesh)
  • “Making Rigorous Research Relevant: Innovating Statistical Action Research,” conditionally accepted at MIS Quarterly (with A. Durcikova and A. S. Lee)
  • "Investigating the Impacts of Avatar Gender, Avatar Age, and Region Theme on Avatar Physical Activity in the Virtual World,” accepted at Computers in Human Behavior (with H. Chen, Y. Dang and G. Zhang)
  • “Delineating Characteristics of IT Artifacts: A Systems Thinking Framework,” accepted at Information Systems Journal, doi: 10.1111/isj.12108 (with S. Matook)
  • “Impression Formation and Durability in Mediated Communication,” Journal of the Association for Information Systems, 2016, Vol. 17(9), Article (with R. M. Fuller and S. M. B. Thatcher)
  • "Guidelines for Conducting Mixed-methods Research: An Extension and Illustration," Journal of the Association for Information Systems, 2016, Vol. 17(7) Article 2 (with Y. W. Sullivan and V. Venkatesh)
  • “Handle Mergers and Acquisitions with Care: The Fragile Nature of the User IT-Service Provider Relationship,” European Journal of Information Systems, 2016, Vol. 25(2), pp. 170-186. First published online: 04 AUG 2015 | DOI: 10.1057/ejis.2105.10 (with A. P. Massey and K. Ward)
  • “Technology Adoption Decisions in the Household: A Seven Model Comparison,” Journal of the American Society for Information Systems and Technology, 2015, Vol. 66, No. 9, pp. 1933-1949. First published online: 2 DEC 2014 | DOI: 10.1002/asi.23305 (with H. Hoehle and V. Venkatesh)
  • “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Decision Support Systems, 2015, Vol. 72, pp. 1-10. First published online: 20 FEB 2015 | DOI: 10.1016/j.dss.2015.02.005 (with J. Giboney, P. Lowry and J. Nunamaker) 
  • “Will She or Won’t She? Recommendation Acceptance in Online Social Networks,” European Journal of Information Systems. 2014. Vol. 24, No. 1, pp. 76-92. doi:10.1057/ejis.2013.28; published online October 15, 2013 (with S. Matook and J. Rolf)
  • "Expectation Confirmation: A Test of Six Competing Models,” MIS Quarterly, 2014, Vol. 38, No. 3, pp. 729-756 (with S. Goyal and V. Venkatesh)
  • “An Integrated Framework for Analyzing Multilingual Content in Web 2.0 Social Media,” Decision Support Systems, May 2014, Vol. 61, pp. 126-135 (with H. Chen, Y. Dang, P. J-W. Hu, Y. Ku, H. Wang and Y. Zhang)
  • “Knowledge Sharing and Digital Network Avoidance:  The Role of Knowledge Type and Social Network Size in Bypassing the Digital Network,” Journal of the American Society for Information Systems and Technology. 2013, Vol. 64, No. 10, pp. 2013-2023. Article first published online: 10 JUL 2013 | DOI: 10.1002/asi.22888 (with P. Arling, D. Burley and A. R. Dennis)
  • “Bridging the Qualitative-Quantitative Divide: Guidelines for Mixed-Method Research,” MIS Quarterly, 2013. Vol. 37, No. 1, pp. 21-54. *Emerald Citation of Excellence Award, 2016 (with H. Bala and V. Venkatesh)
  • “Expectation Confirmation in Technology Use,” Information Systems Research, June 2012, Vol. 23, No. 2, 474-487 (with S. Goyal and V. Venkatesh)
  • “Theory-Informed Design and Evaluation of an Advanced Search and Knowledge Mapping System in Nanotechnology,” Journal of MIS, Spring 2012, Vol. 28, No. 4, 99-128 (with H. Chen, Y. Dang, P. J-W. Hu, J. Nunamaker and Y. Zhang)
  • “E-Collaboration Media Use and Diversity Perceptions: An Evolutionary Perspective of Virtual Organizations,” International Journal of e-Collaboration, 2012, Vol. 8, No. 2, 28-46 (with J. L. Jenkins and S. M. B. Thatcher)
  • “Managing Emerging Infectious Diseases with Information Systems: Reconceptualizing Outbreak Management through the Lens of Loose Coupling,” Information Systems Research, September 2011, Vol. 22, No. 3, pp. 447-468 (with H. Chen, Y. Chen, P. Hu, and C.-C. King)

Conference Proceedings

  • “(Virtual) Identity Communication: Motivations and Contextual Factors,” Proceedings of the 50th Hawaii International Conference on System Sciences, Big Island, HI, 2017 (with D. W. Wilson and S. B. Thatcher)
  • “Measurement and outcomes of identity communication in virtual teams,” Proceedings of the 49th Hawaii International Conference on System Sciences, Kauai, HI, 2016 (with D. W. Wilson and S. B. Thatcher)
  • “How to Engage Users through Gamification: The Prevalent Effects of Playing and Mastering over Competing,” published in the Proceedings of the International Conference on Information Systems, Fort Worth, TX, 2015, IT Implementation Paper 10 (with O. Sanchez and F. C. Tomaselli)
  • “Identity Communication in Virtual Teams: Insights from Interviews with Working Professionals,” Proceedings of the Americas Conference on Information Systems, Puerto Rico, 2015. Virtual Communities and Collaboration Paper 5. AMCIS 2015 ISBN: 978-0-9966831-0-4. *Best paper award (with S. Harris, S. M. B. Thatcher and D. Wilson)
  • "Examining Predictors and Outcomes of Identity Communication in Virtual Teams," ECIS 2015 Research-in-Progress Papers. Paper 20. ISBN 978-3-00-050284-2;, 2015 (S. M. Thatcher and D. W. Wilson)
  • “Media Capabilities that Support Identity Communication in Virtual Teams,” Proceedings of the 48th Hawaiian International Conference on Systems Sciences (HICSS), January 2015, 702-711. ISBN: 978-1-4799-7367-5. (with S. Thatcher and D. Wilson)
  • “The Structuration of Task-oriented Communication in Innovative Virtual Teams,” Proceedings of the International Conference for Information Systems, Orlando, December 2012 (with Y. Chen)
  • “Understanding Avatar Sentiments using Verbal and Non-verbal Cues,” AMCIS 2012 Proceedings. Paper 7, July 29, 2012 (with H. Chen, Y. Dang and Y. Zhang)
  • “Understanding Technology Adoption In the Household Context: A Comparison Of Seven Research Models,” proceedings of the European Conference on Information Systems, Barcelona, Spain, June 2012 (with H. Hoehle and V. Venkatesh)
  • “User Acceptance of Knowledge-Based System Recommendations: Explanations, Arguments, and Fit,” Proceedings of the 45th Hawaiian International Conference on System Sciences, January 2012 (with J. Giboney and J. F. Nunamaker)

Professional Associations

  • AIS

Honors and Awards

  • AIS Sandra Slaughter Service Award, 2016

  • Emerald Citation of Excellence Award, 2016 (for Venkatesh, Brown, and Bala, 2013)

  • Best paper award, AMCIS 2015

  • Eller Dean’s Undergraduate Teaching Excellence Award, 2011