Reaching the CYAN Server (Windows)

Reaching the CYAN Server (Windows)


The McKeever Family Foundation Lab maintains a server, CYAN, for coursework and learning. The server is often used to teach database principles.

Students in the associated current-term classes can log in to the server from campus networks. That is, UAWiFi, via the UA VPN, or by using computers physically plugged in to UA campus networks.

Connecting to the UA VPN

We highly recommend using the full UA VPN Cisco AnyConnect client when using the VPN. Some users experience connection issues when only using the web client. UITS provides instructions on how to install and use the full client on Windows-based computers on their site.

Connecting to CYAN from a Windows-based PC

As a first step, if your computer does not have MySQL Workbench, you must download and install it. It is free and available from MySQL's website:

Note: If you're having trouble with the Visual C++ redistributable prerequisities, you may have to download and install them directly from Microsoft's site. If you're specifically looking for the the Visual C++ 2019 redistributable, you can install the 64-bit version (highly likely what you need) or the 32-bit version.

In MySQL Workbench, create a connection entry for our CYAN server

After you have downloaded and installed MySQL Workbench, you can begin setting up a connection to our server.

1.  Open MySQL Workbench. It will open to a screen like this one:

Open MySQL Workbench


2.  Click on the plus sign icon in the MySQL Connections area to add a new connection:

Add a new connection

3.  In the Setup New Connection window, fill in the following values:

  1. Connection Name: you can use whatever you like that you will remember for this connection. We recommend MIS CYAN server.
  2. Connection Method: Select Standard (TCP/IP) from the dropdown.
  3. On the Parameters tab:
    1. Hostname:
    2. Username: <Your NetID>
      1. Be sure your NetID is in lower case letters.
  4. Click on the SSL tab to bring up those options
    1. Ensure the Use SSL option dropdown shows Require.
  5. Click on the Advanced tab to bring up those options
    1. Click the checkbox for the option Enable Cleartext Authentication Plugin to enable that feature.
  6. When done, click OK to save the new connection.
Connection parameters to use for connecting to the CYAN server from MySQL Workbench
Select SSL as Require


Ensure that Enable Cleartext Authentication Plugin is selected

Connect to CYAN using the connection entry you have made

Your new connection will appear in the MySQL Workbench window. Double-click the new connection to begin the connection process.

You may be prompted twice for password information. You will be using your NetID password.

Depending on software available, you may receive the following warning about version mismatches when you connect:


MySQL Workbench warning about server and client software versions not being identical.


Simply choose Continue Anyway to proceed with the connection process.

Technical Support

If you have questions or feedback on this guide, or are having trouble with the MIS department's software license systems, remote desktop services, or other systems, please contact the MIS Academic and Research Technologies Group by e-mailing Please include as many details as you can, and provide screenshots if necessary. We generally respond to support requests within 1-2 business days.

If you experience technical issues with your computer, you may want to contact The 24/7 IT Support Center. The 24/7 provides computing support to University of Arizona students, faculty and staff. You can find their contact information on the 24/7 IT Support Center webpage

If you do not know your NetID credentials, or are having trouble with the WebAuth system, please contact the 24/7 IT Support Center at 520-626-TECH.